Help & FAQ

  • The more you care for your pup, the more Care Badges you can earn – there is one for each of the five care tasks; brushing, feeding, water, bathing, and scooping poop! Click on the Badge button at the top of the screen to see how many badges you’ve earned!

  • We hope that you enjoy playing Puppy Club. If you require technical support, please email us at and we will get back to you in two shakes of a puppy’s tail.

  • Puppy Club Clubhouse is designed to be fun and easy for everyone to play. You begin by meeting the Pack, our collection of fun puppies, all eager and ready to explore the Clubhouse with you. Once you have selected your favorite pup, click “Adopt and Play”, and you’ll be taken to the Clubhouse to start your game. Please note, there’s a bundle download deal to get all the pups for which you’ll permission from a parent. If you’re ever unsure about anything else, click on the “Pause” button and select “How To Play”.

  • As your pup explores the Clubhouse, bubbles will pop up above its head, prompting you to take care of your pup. There are five care tasks – brushing, feeding, water, bathing, and scooping poop! If you click on the bubbles when they appear, you’ll keep your pup healthy and happy, and earn care badges! The Care Bar, at the top left of the screen, shows your pup’s current health. Green is good, orange is OK, red means your pup needs your help.

  • If you’ve bought the bundle deal in the App then you can adopt as many pups as you want. Just click the “Pause” button to return to the Clubhouse, then choose a new pup and resume playing. Each pup you choose will have its own level of health, but don’t worry, your badges and collectible cards will be retained whichever pup you are using.

  • We will always be making improvements to make sure the Clubhouse stays as fun and fresh as the first day you started playing, so always be on the look out for up-dates in the App Store.

  • Doglars are the currency of the Clubhouse. You can earn Doglars by performing chores (emptying the trash; washing the dishes; making the bed etc), and in some of the games. Doglars represent your high score – see how many you can earn! You can also use them to buy items from the Vending Machine to boost your puppy’s health.

  • If you don’t take care of your pup, its energy levels will fall until it eventually falls asleep. But don’t worry, it’s easy to wake up – just wait for a Care Bubble to appear, click on it, and your pup will wake up. And to keep it awake, just be sure to click on the Care Bubbles when they appear, or use your Doglars to buy care items from the vending machine.

  • The Collectible Cards are one of the coolest parts of Puppy Club! There are hundreds of cards to collect, which you can earn by playing the Spinner Game. The Spinner Game will give you objects to find – search the Clubhouse floor to find the object, then click on it to discover what you’ve won. Sometimes it will be a card, sometimes Doglars, sometimes nothing at all! The more times you play, the more chances you have to earn a card!

  • We are busy designing lots of fun new apps and activities for you to enjoy. Keep checking the Puppy Club website and the apps for the latest games and activities.

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